Your potential customers search online first. They use Google and Facebook to search for the companies they need. Most consumers look at 2+ review sites before making a decision
The endorsement, referral, and recommendations we find online help us sort through the endless options we have each time we need to find a company online. Whether it's an urgent HVAC repair, an accountant, a retail store, a restaurant, or even a contractor for your new home, people want to find a company they can trust.
Online reviews are date-stamped, so people can see how happy your clients are in real-time. And search engines rely on this feed of data to gauge sentiment, so it's a major factor in search algorithms. In plain English, that means recent, positive reviews will help increase your online ranking on sites people trust for recommendations, like Google and Facebook.
Our simple technology platform works across all devices, so that your customers can quickly review you wherever they are today. We make it easy for them to submit positive feedback, and easy for your business to respond to negative feedback quickly.
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They rely on reviews to establish a baseline of trust and credibility. And 73% of consumers think that reviews older than 3 months aren’t relevant
people trust online reviews as much as a personal recommendation
Today’s consumers do not always have time to ask for a direct referral from a friend. They look to online recommendations and referrals to guide their decisions.